How to reach us
Email support@aibookkeeper.com. There is no phone tree and no ticket portal to register for.
Support hours are Monday to Friday, 9:00–18:00 IST (India Standard Time).
We aim to respond within one business day.
What to include
The company name in QuickBooks, roughly when the problem happened, and what you expected instead. A screenshot usually saves a round trip.
If a specific document or transaction is wrong, send its reference rather than a description — it is faster for both of us.
Please do not send passwords. We will never ask for your QuickBooks credentials, and we cannot see them.
Problems with the QuickBooks connection
If the connection has dropped, reconnecting from inside AI Bookkeeper usually restores it — Intuit's tokens expire on a schedule and a reconnect issues fresh ones.
If it fails repeatedly, tell us and we will look at the specific API responses. We record Intuit's transaction identifier on failed calls, which is what Intuit Support needs to trace a request on their side.
You can disconnect AI Bookkeeper at any time from the Apps page in QuickBooks Online. That revokes our access immediately.
Reporting something security-related
Security issues have their own path and their own commitments — see the incident response page rather than the general support address.